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Write to and you will get an answer from a human within one business day, Monday to Friday.
No ticket number. No chatbot. No "your call is important to us".
Send us your order number if you have one, and tell us plainly what you need. The more specific you are, the faster this goes.
| If you need | Tell us |
|---|---|
| A different size | Your order number and the size you want |
| To return something | Your order number and why, in one line |
| Help choosing a size | Your usual waist measurement in inches |
| To report a fault | Your order number and a photograph |
| To change an address | Your order number, immediately — before it ships |
Tracking has not updated. It can take 24 to 48 hours after dispatch to start moving. If nothing has changed after 10 business days, write to us and we will chase the carrier ourselves.
You are not sure about sizing. The chart is on the product page, with waist measurements in inches and centimetres. The quickest method: lay a pair of pants that already fit you flat, measure straight across the waistband, and double it.
Something is wrong with the order. Write to us before you leave a review. We would rather fix it than read about it.
Levelandtrue LLC 30 N Gould St, Ste R Sheridan, WY 82801 United States
We ship within the United States only.
Monday to Friday, excluding US public holidays.
Messages sent over the weekend are answered on Monday.