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FAQ

SIZING

Do these fit true to size?

Yes. Order the waist size you already wear. If you are between two sizes, size up — the waistband has give, the thigh does not.

How do I find my size?

Do not measure your body. Measure a pair of pants that already fits you.

Lay them flat, measure straight across the waistband from edge to edge, and double that number. That is your waist size.

Size Waist (in) Waist (cm) Inseam (in)
S 30–32 76–81 32
M 32–34 81–86 32
L 34–36 86–91 32
XL 36–38 91–97 32
2XL 40–42 102–107 32
3XL 44–46 112–117 32

What if I get the size wrong?

We swap it free, both ways, for 60 days. Email info@levelandtrue.co with your order number and the size you need. We send a prepaid return label and ship the new pair at no cost.

Is there only one inseam length?

Yes, 32 inches. If you are taller than about 6'2" they will sit short on you, and if you are under 5'6" they will need hemming. We would rather say that here than have you find out on delivery.


THE PRODUCT

Will they hold up to real work?

They are built for construction, electrical, plumbing, HVAC, landscaping and mechanical work. Ripstop fabric, double-layer knees, bar-tack stitching at every stress point, and a metal zip instead of plastic.

Hardware is where cheap work pants fail first. That is where we did not save money.

Will I cook in them in summer?

No. The ripstop is a light weave, not heavy canvas. It moves air.

That is the single most common reason men switch to these from the canvas pants they have worn for years.

How many pockets, and what fits?

Two front, two rear flap, a thigh cargo pocket with a velcro tab, a zipped vertical pocket, a layered pen panel sized for two pens and a flashlight, and a flat phone pocket on the side seam.

Tape measure, utility knife, marker, wallet and keys all get their own spot.

What are they made of?

A mid-weight ripstop cotton blend with four-way stretch. The square grid you can see in the weave is what stops a small snag turning into a tear.

How should I wash them?

Machine wash cold, tumble dry low. Empty the pockets first — a tape measure in a dryer is loud and expensive.

Do not use bleach or fabric softener. Softener coats the fibres and kills the breathability you paid for.

Will they shrink?

Minimally, and only on the first wash. Washing cold and drying low keeps it to almost nothing.

What colours are there?

Desert Tan, Forest Green, Midnight Black and Urban Gray.

If you work somewhere dusty, the darker three hide it better. Tan looks the best and shows the most.


ORDERING

How does Buy 2, Get 1 Free work?

Pick the pack, then choose the colour and size of each of the three pairs separately. They do not have to match. The discount applies automatically at checkout.

Can I change or cancel my order?

If it has not shipped yet, yes. Email info@levelandtrue.co with your order number as soon as you can.

Once a parcel is out of our hands we cannot redirect or recall it.

Do you take purchase orders or bulk orders?

Write to info@levelandtrue.co and tell us how many pairs and what sizes. We answer within one business day.


SHIPPING

When will they arrive?

We ship within 1 to 4 business days, then delivery takes 5 to 12 business days. Call it one to three weeks in total.

We ship within the United States only, including APO and FPO addresses.

How much is shipping?

Free. Every order, no minimum.

How do I track it?

You get a tracking number by email as soon as the parcel leaves. Tracking can take 24 to 48 hours to start showing movement, which is normal.

You can also check your order status on our tracking page.

Tracking says delivered but nothing arrived

It usually turns up within 48 hours. Check around the property, ask anyone else at the address, and check with immediate neighbours.

Still nothing after two days? Write to us and we will sort it out.


RETURNS

What is your return policy?

Sixty days from delivery.

You can return the first pair even if you have worn it, as long as it comes back clean and undamaged. That is the point of the 60 days — put them to work and find out.

Extra pairs from a multi-pair order need to come back unworn with the tags on.

Who pays return shipping?

Size exchanges are free both ways — we send the label.

For a change-of-mind return, you cover the return shipping and we refund the price of the goods.

What if a pair arrives faulty?

Do not send it back. Email info@levelandtrue.co with your order number and a photograph. We replace it or refund it in full, your choice, and you keep the faulty pair.

How long does a refund take?

We process it within five business days of receiving the item. Your bank then typically takes 5 to 10 business days to show the money.


THE COMPANY

Is this a real company?

Yes. Level & True is American owned and operated, and run by a small team.

There is a named human on the other end of every email and we answer within one business day. If anything about your order goes wrong, write to us before you write a review — we would rather fix it.

Where are the pants made?

They are manufactured overseas to our specification, then inspected before dispatch. We are straight about that because you will ask, and because a brand that hides it usually has a reason to.

How do I contact you?

info@levelandtrue.co

A person answers, Monday to Friday, within one business day. Messages sent over the weekend get answered Monday.

Levelandtrue LLC · 30 N Gould St, Ste R · Sheridan, WY 82801 · United States

Do you have a physical store?

No. We sell online only, and only through this site. Anything claiming to be Level & True elsewhere is not us.